Digital Security

6 days ago


India Zensar Technologies Full time

Core Skills
- Provide advanced support for SailPoint IdentityNow, resolving complex technical issues.
- Strong understanding of IAM concepts, including user provisioning, access certification, and role management.
- Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns.
- Manage and resolve support tickets, ensuring timely and effective solutions.
- Conduct root cause analysis and implement corrective actions to prevent recurrence of issues.
- Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction.
- Assist in the development and maintenance of support documentation and knowledge base articles.
- Experience with RESTful APIs and integration with other systems.
- Participate in on-call support rotation as needed.
- Provide training and guidance to junior support engineers.
- Excellent problem-solving skills and the ability to troubleshoot complex issues.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.

Preferred Skills
- Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD).
- Knowledge of cloud platforms like AWS, Azure, or Google Cloud.
- Certification in SailPoint IdentityNow or other IAM solutions.



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