Telesales Executive

**Job Title: Front Office & Communication Executive**

**Location**: Vrindavan Ayurveda Chikitsalayam, Village Thana, EPIP-2, Baddi, Himachal Pradesh

**Job Type**: Full-Time
**Compensation**: Fixed Salary + Incentives on Sales/Bookings

**Role Overview**:
**Key Responsibilities**:

- Manage all **incoming and outgoing calls**, ensuring prompt and polite responses
- Assist international and outstation patients with travel and arrival coordination
- Maintain daily **visitor and appointment logs** (offline & on CRM)
- Provide courteous and accurate information to walk-in visitors and patients
- Coordinate with internal departments for follow-ups and guest services
- Assist in preparing and sending formal communication, letters, and responses
- Support the sales team with **lead follow-ups** and patient conversion
- Maintain communication standards in **both Hindi and English**:

- Maintain confidentiality, decorum, and discipline in all front-office interactions

**Required Skills & Qualifications**:

- Graduate (Any stream)
- Excellent verbal and written communication skills in **Hindi and English**:

- **Soft-spoken, polite, and professional** demeanor
- Knowledge of Ayurveda or wellness industry is a **plus**, but not mandatory
- Ability to multitask, organize, and handle guest-related queries efficiently

**Incentive Structure**:

- Monthly performance-based **incentives on IPD bookings / sales conversions**:

- Additional rewards for exceptional service or lead closures

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person