Chat Support Executive

2 weeks ago

Salem, India MFine Full time

Reviewing social media and either answering inquiries or routing them to the appropriate internal team.
- Creating documentation to help customers resolve their issues.
- Assisting with billing issues.
- Staying late (or coming in early) to support high-priority customers in different time zones.
- You are willing to commit to working a minimum of two years on our support team, upgrading processes, helping our customers, and implementing new functionality to help our customers work even better.
- You enjoy empowering users with the knowledge to do things for themselves in the future, not just fixing things for them.
- You’re an A+ listener and communicator with the ability to synthesize feedback and be the customer's voice to help your teammates become better marketers, designers, builders, and more.
- You are reading this, and you’ll include a "Hi, I love marshmallows" in your cover letter so we can know you've read it.
- You're comfortable being uncomfortable and figuring things out on the fly. Our team is small and new, but we'll give you the autonomy to help build processes from scratch.
- You're driven and goal-oriented. It can be challenging to stay focused with so much freedom and autonomy, but you're great at striving toward the prize.

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