Client Tax

**JOB DESCRIPTION**

**Responsibilities**:

- Ensure accuracy and timely completion of the Tax Reclaim filing process within the stipulated window. Act as the escalation point for local team members.
- Maintain a strong and stable operational environment with robust controls, checks, and balances.
- Update and present key metric information to management. Ensure a client-centric approach is core across the team.
- Ensure compliance with applicable laws and regulations.
- Implement a clear, regular, and consistent communication plan across the team.
- Maintain good knowledge of end-to-end process flow, SOPs, and validation points. Stay informed about industry knowledge of International Tax reclaims processing.
- Influence technology on system enhancements and articulate change management initiatives to stakeholders.
- Develop and implement tools to manage and improve quality and accuracy.
- Identify opportunities for process efficiency and implement them in a controlled manner.
- Make decisions about handling various critical business scenarios to ensure accuracy and timely completion.
- Undertake day-to-day operations within the team, act as the point of contact for the aligned country or line of business, ensure tax compliance obligations are met, adhere to control procedures, and regularly communicate with internal stakeholders.
- Assist with creating training documents and training staff on new and revised processes. Implement a control function platform, maintain procedure documents, and help drive a control-centric environment.

**Required qualifications, capabilities, and skills**
- Graduate or Post-Graduate with at least 5 years of experience in operations.
- Possess at least 3 years of experience as a Chartered Accountant or equivalent degree.
- Familiarize yourself with Taxation and Tax Operations for various markets.
- Drive results through a "hands-on" approach.
- Communicate enthusiastically and articulately with excellent verbal and written skills, ensuring clear, concise, and logical documentation.
- Maintain and operate in an environment with high standards of risk and control.
- Pay attention to detail and work effectively in a dynamic environment with conflicting priorities.
- Utilize strong analytical skills to review evolving market practices, assess oversight metrics, and identify trends.
- Demonstrate high emotional intelligence, with sound networking and influencing skills.
- Collaborate effectively as a team player while also proactively progressing multiple tasks independently.

**Preferred qualifications, capabilities, and skills**
- Relevant Tax market knowledge or industry experience
- Knowledge of financial markets and banking preferred.
- Advanced knowledge of Alteryx, Tableau and UI path (preferred)

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.