Salesforce Administrator

2 weeks ago

Navi Mumbai Maharashtra, India Luna Technologies Private Limited Full time

**Greetings from Luna Technologies Pvt Ltd,**

**Position**: Salesforce Administrator

**Job Location**:Navi Mumbai**

**Salary**:Depends on Experience

**Qualification**:Any Graduate

**Experience**:Min 1 year

**Roles & Responsibilities**:
1. **System Configuration and Maintenance**:

- **Customization**: Customize Salesforce to align with business processes and requirements using point-and-click tools like Workflow Rules, Process Builder, and Flows.
- **Data Management**: Import, reduplicate, clean, and maintain data integrity within Salesforce.
- **Security**: Manage user roles, profiles, permissions, and sharing settings to control access to data.

2. **User Support and Training**:

- **Training**: Train new users on Salesforce features and capabilities, and conduct ongoing training sessions as needed.
- **Support**: Provide day-to-day support to users, troubleshoot issues, and help resolve user-specific problems.

3. **Analytics and Reporting**:

- **Reporting**: Create and maintain reports and dashboards to provide visibility into sales, marketing, and customer service performance.
- **Analytics**: Use Salesforce features like Einstein Analytics or external tools to analyze data trends and make data-driven decisions.

4. **Automation and Workflow**:

- **Workflow Automation**: Implement automation processes using Workflow Rules, Process Builder, and Flow to streamline business processes.
- **Approval Processes**: Design and implement approval processes for various business scenarios.

5. **Integration and Development**:

- **Integration**: Work with developers to integrate Salesforce with other systems using APIs or middleware tools.
- **AppExchange**: Evaluate and install third-party apps from Salesforce AppExchange to extend Salesforce functionality.

6. **Documentation and Compliance**:

- **Documentation**: Maintain documentation on customizations, processes, and policies related to Salesforce.
- **Compliance**: Ensure Salesforce configuration and usage comply with organizational policies and industry regulations (e.g., GDPR, HIPAA).

7. **System Monitoring and Maintenance**:

- **Performance Monitoring**: Monitor system performance, troubleshoot issues, and optimize performance as needed.
- **Release Management**: Manage Salesforce releases and updates, including testing and rollout of new features.

8. **Continuous Improvement**:

- **Best Practices**: Stay informed about Salesforce updates, new features, and best practices to recommend improvements.
- **Process Optimization**: Identify opportunities to optimize business processes using Salesforce capabilities.

9. **Project Management**:

- **Projects**: Lead or assist in Salesforce-related projects such as system upgrades, migrations, or new feature implementations.
- **Coordination**: Coordinate with stakeholders across departments to gather requirements and implement solutions.

10. **Communication and Collaboration**:

- **Stakeholder Engagement**: Collaborate with stakeholders including executives, managers, and end-users to understand business needs and priorities.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- Salesforce: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91
8369340225

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