Salesforce Administrator

**Overview**

As Salesforce Administrator, you’ll play a vital role at MUFG Pension & Market Services. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore the Junior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions

**Key Accountabilities and main responsibilities**

Strategic Focus
- Oversee and manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
- Serve as local product owner and conduct maintenance and first point of contact for users
- Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements
- MUFG Pension & Market Services
- A member of MUFG, a global financial group
- MUFG Pension & Market Services
- Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests

Operational Management
- Manage salesforce configuration changes, including (but not limited to):

- Flow, fields, page layouts, record types, custom settings, dashboards and
- reports
- Provide user training and creating training materials
- Manage user support tickets
- Promote and monitor user adoption
- Identify and gather requirements from users and stakeholders
- Ensure timely delivery of various reporting requirements

People Leadership
- Build and maintain effective relationships with stakeholders such as
- Technology and Project Teams
- Partner effectively with cross functional teams, including offshore
- counterparts, ensuring clear communication and knowledge sharing
- Train, mentor and provide feedback to teams (including offshore team in
- India)
- Provide support, review and preparation of daily deliverables
- Collaborate closely with the team and the broader organisation to achieve
- shared goals, treating all colleagues and clients as valued partners

Governance & Risk
- Ongoing monitoring and improvement of risk and compliance controls
- Identify and escalate risk incidents, as required
- Adopt a risk management culture, and effectively limit risk exposure to
- MUFG Pension & Market Services with strategies to mitigate risk

The above list of key accountabilities is not an exhaustive list and may change from

time-to-time based on business needs.

**Experience & Personal Attributes**
- Salesforce product knowledge and hands on administration experience with Sales Cloud (required)
- Knowledge of Salesforce CPQ and Service Cloud (Desired)
- Preferably certified Salesforce Administrator
- A proactive attitude to platform enhancements
- A desire to implement best practice solutions
- Available and responsive to questions
- Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
- Demonstrates enthusiasm towards continued personal/professional development
- MUFG Pension & Market Services
- Active in the Salesforce community
- Proactive and self-driven, with a passion for delivering exceptional user experiences.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middl