Opening for Marketing Co Ordinator

2 weeks ago

Park Street Kolkata West Bengal, India Teknowledge Software Full time

We are currently looking for a Client Relationship Manager having hands-on experience in managing Digital marketing projects, client retention, and excellent communication with fluency in English.
- Serve as the lead point of contact for all customer account management matters.
- Ensure the timely and successful delivery of our project milestones according to customer needs and objectives.
- Collaborate with design/ digital team to clarify clients requirements.
- Assist with challenging client requests or issue escalations as needed.
- Experience with CRM software **(HubSpot)** and MS Office (particularly MS Excel).
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client needs fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Keeping accurate records about inventory and account notes.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes
- Acting as a client advocate with a focus on improving the buyer experience.
- Manage client relationships and provide ongoing support to clients.
- Ensure customer satisfaction by addressing any concerns or issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer requests/issues and provide solutions.
- Utilize Advanced MS Excel to analyze and report on customer data and provide insights. To analyze Client data and improve their decision-making process and product experience.
- To monitor product functionality.
- Review analytics and prepare reports.
- Maintain accurate client records and update them regularly.
- Stay up-to-date on industry trends and best practices to ensure that we are providing the best possible.
- Customer experience and aid with ideas to evolve with product design and development
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical audiences.
- **Relationship Building**: Strong interpersonal skills with the ability to build rapport and trust with clients.
- **Presentation Skills**: Confident and engaging presentation skills with the ability to effectively communicate complex concepts in a clear and concise manner.
- **Technical Aptitude**: Basic understanding of IT services and solutions is preferred, with the ability to quickly learn and understand new technologies.
- **Organizational Skills**: Strong organizational skills with the ability to manage multiple client accounts and demo requests simultaneously.

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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