Customer Service Manager
1 day ago
Roles and Responsibilities Presentable Appearance and Attitude.
- Develop and implement sales strategies to meet dealership goals.
- Set and monitor monthly, quarterly, and annual sales targets.
- Analyze market trends and competitor activity to stay competitive.
- Ensure the dealership meets revenue and profit objectives.
**Team Leadership & Training**
- Recruit, train, and supervise the sales team.
- Motivate and coach salespeople to improve performance.
- Conduct regular sales meetings and training sessions.
- Assign sales targets and monitor team performance.
**Customer Relations & Satisfaction**
- Ensure excellent customer service and resolve complaints.
- Oversee customer interactions to enhance retention and referrals.
- Work with the service and finance departments to improve customer experience.
**Inventory & Vendor Management**
- Work with the purchasing team to maintain the right vehicle inventory.
- Coordinate with manufacturers and suppliers for promotions and incentives.
- Monitor stock levels and ensure timely ordering of vehicles.
**Financial & Administrative Responsibilities**
- Set competitive pricing strategies to maximize profit.
- Work with the finance team to structure deals and financing options.
- Prepare sales reports and forecasts for senior management.
- Ensure compliance with all legal and dealership regulations.
**Marketing & Promotions**
- Collaborate with the marketing team on advertising and promotional campaigns.
- Plan and execute special sales events and dealership promotions.
- Use digital tools and social media for lead generation.
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
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