End User Support

3 days ago

Delhi Delhi, India IMPACT Infotech Pvt. Ltd Full time

**Key Responsibilities**:

- Provide remote technical support to users for desktops, laptops, printers, and peripherals.
- Handle user account management, password resets, and access requests in Active Directory, Office 365, and related platforms.
- Configure and support VPN, remote access tools, and basic network connectivity issues.
- Log incidents, requests, and solutions in the ticketing system with proper categorization and priority.
- Escalate unresolved or complex issues to higher-level support teams and track progress.
- Maintain technical documentation and knowledge base articles for common issues.
- Ensure compliance with IT security policies and data protection standards.

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- 10 key typing: 3 years (preferred)

**Location**:

- New Delhi, Delhi (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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