Center Executive

2 days ago

Bhopal Madhya Pradesh, India Mom's Belief Full time

**Job Description: Center Admin - Moms Belief**

**About Mom’s Belief**:
Moms Belief is a global organization dedicated to empowering parents, caregivers, and professionals to support children with special needs. We provide tailored solutions to aid the holistic development of children with developmental disabilities such as autism, ADHD, Down syndrome, and other learning or behavioral challenges.

**Position Summary**:
The **Center Manager/ Executive** will be responsible for overseeing the daily operations of the center, ensuring administrative excellence, and maintaining a supportive environment for parents, children, and the team. This role involves managing parent interactions, coordinating with clinical and operational teams, handling billing and finance-related tasks, and ensuring smooth overall functioning of the center.

**Key Responsibilities**:

- **Administrative Management**:

- Oversee all administrative activities to ensure the efficient operation of the center.
- Manage inventory, facility maintenance, and vendor coordination.
- Maintain documentation, including reports, and operational logs.
- **Parent Management**:

- Serve as the primary point of contact for parents, addressing inquiries, feedback, and concerns.
- Guide parents through onboarding and the center's services.
- Manage appointment scheduling, billing, and payment follow-ups with accuracy and professionalism.
- **Team Coordination**:

- Collaborate with therapists, doctors, and clinical professionals to manage schedules and optimize service delivery.
- Work with operational leaders to address and resolve issues affecting center activities.
- Coordinate with the regional team for updates and reports.
- **Financial MIS Reporting**:

- Prepare and maintain MIS reports for financial tracking, including revenue, expenses, and billing summaries.
- **Lead Management**:

- Handle and track leads generated via various platforms (e.g., Just Dial) and ensure timely follow-ups.
- Work closely with the marketing team to optimize the lead conversion process.
- **Social Media Management**:

- Manage the center’s social media presence under the guidance of the Digital Marketing Team.
- Post updates, engage with the audience, and support campaigns showcasing the center's achievements and services.
- **Compliance and Standards**:

- Ensure the center adheres to all organizational policies, protocols, and safety standards.
- Foster a welcoming and supportive environment for parents, children, and staff.

**Skills & Qualifications**:

- Bachelor’s degree.
- 2-5 years of experience in an administrative or operational role, preferably in healthcare, education, or therapy-based settings.
- Strong organizational, interpersonal, and communication skills.
- Proficiency in MS Office.
- Basic understanding of social media platforms is an advantage.
- Ability to multitask and problem-solve in a fast-paced environment.

**Work Environment**:

- Full-time, on-site role based at a Mom’s Belief center.
- Flexibility to work extended hours when required for operational or parent-related tasks.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Admin: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Bhopal, Madhya Pradesh (preferred)

Work Location: In person

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