Associate Technician Field Ops

2 days ago

Belgaum, India SITA Full time

**Overview**:
**What will you do**:
Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- Perform onsite interventions as a result of a Service Desk request as soon as possible and within the terms of the customer contract and SLAs.
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
- Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty SITA and Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper SITA operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
- Complete AVMA Daily Diary accurately and on time.
- Ensure that all the required Field Service data is provided and recorded in the correct fields in the SITA Service Hub record for all assigned Incidents & Change Orders.

**Qualifications**:
**Who you are**:

- Minimum Diploma / Certificate in Computer Science Electronic Engineering or equivalent country IT qualification. Working towards CompTIA A+
- Minimum 1 year's experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
- Must have dealt directly with external customers delivering to SLAs. Experience of working at Customer locations.

Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.- Understanding of WAN infrastructures and data communications technologies such as DSL ISDN Leased Lines IP VPN Frame Relay ATM.
- Knowledge and understanding of VSAT required for some regions.

  • Field Service Technician Oth

    7 hours ago

    Belgaum, India GE Renewable Energy Full time

    **Job Description Summary**: Role Summary/Purpose: The Field Service Technician will provide electrical and/or mechanical technician support to the site teams at various locations worldwide. In this role you will carry out installation, commissioning, maintenance, modifications and material control functions for solar inverters. Essential...

  • Senior associate, pharma commercial operations

    6 days ago

    Belgaum, India KMK Consulting Inc. Full time

    KMK is a global data analytics and technology consulting company empowering leaders across the Life Sciences industries to make better data-driven decisions.Our data analytics and software platforms support data science, commercial operations, real world evidence, and cloud information management. We help to optimize business strategy and operations by...

  • Field Sales Executive

    4 days ago

    Belgaum, India Marconix Sales and Marketing Pvt. Ltd. Full time

    **Job Description / Responsibilities**: 1. Managing consumer business via an appointed authorized franchisee of the assigned market. 2. Franchisee Management - Enquiry Status monitoring, developing franchisee infrastructure and provide necessary training. 3. Provide monthly sales forecast based on sales review and project outlook. 4. On Site Management...

  • Talent Associate

    2 weeks ago

    Belgaum, India DevLabs Technology® Full time

    Company Description DevLabs Technology® is a trusted leader in IT consulting and IT services, dedicated to empowering businesses with innovative and tailored technology solutions. With a team of experienced professionals, we help clients streamline operations, harness the power of technology, and achieve sustainable growth in a dynamic digital landscape....

  • Field Technician Oth

    7 hours ago

    Belgaum, India GE Renewable Energy Full time

    **Job Description Summary**: **Roles and Responsibilities**: - Perform preventive maintenance on wind turbines: check bolt torques, lubricate moving parts, replace air and oil filters, perform cleaning, check oil level and coolant level, calibrate inductive turbine sensors - Perform corrective maintenance of wind turbines: replace electronic boards,...

  • Co-Op Software Engineer

    4 weeks ago

    Bengaluru, Belgaum, India Intelex Technologies Ulc Full time

    Job Description - Collaborate with a talented team to design, develop, and implement software applications using object-oriented programming languages like C++ or Python. - Apply object-oriented programming principles to build robust, scalable, and efficient software solutions. - Utilize generative AI tools to accelerate development, enhance code quality,...

  • Field Sales Executive

    1 week ago

    Belgaum, India Tristar Management Services Pvt Ltd Full time

    **Company**: Indian Oil Corporation Limited (IOCL) **Payroll**: Tristar Management Service Private Limited **Designation**: Fleet Sales Personnel (FSP) **CTC**: 12000 to 15000 In hand +PF ESIC **Experience**: Minimum 2 Year in Sales or Marketing **Qualification**: 12th Pass or Higher **Location**: Belgaum 1. Compiling & updating of database of small...

  • Sales associate

    2 weeks ago

    Belgaum, India Clerk-Tech Full time

    Job Title: Sales Associate Key Responsibilities: * Identify and generate new/existing business opportunities through outbound calls, emails, outreach, and other lead-generation strategies. * Use to post content, follow target ICPs (Ideal Customer Profiles), comment, and engage with prospects to build brand presence and pipeline. * Qualify leads and convert...

  • Customer Success Associate

    10 hours ago

    Belgaum, India Whatjobs IN C2 Full time

    Job Description: Join AlmaShines Technologies as a Customer Success Associate! Location: Ahmedabad, India (Onsite) Employment Type: Full-time, Onsite About Us: AlmaShines Technologies Private Limited, founded by IIT Kanpur alumni, provides innovative cloud-based solutions to educational institutions. We empower institutes to build and manage alumni...

  • Fleet Manager

    1 week ago

    Belgaum, India CIEL HR Full time

    Experience in field sourcing Vendor management onboarding Proactively develop talent pipelines through social media internet search tools etc Manage and screen incoming vendor profiles and do the BGV reach out to passive vendors Maintain job postings on career page and all other employment websites Identify new resources advertising channels databases...