Front Office Associate

2 weeks ago

Gachibowli Hyderabad Telangana, India Atnest Pvt. Ltd. Full time

A Front Office Associate in a hotel is responsible for providing excellent customer service and ensuring smooth operations at the front desk. They are the first point of contact for guests, handling tasks like check-in, check-out, reservations, and addressing inquiries and concerns. They play a vital role in creating a positive first impression and contributing to a memorable guest experience. Here's a more detailed breakdown of their responsibilities: Guest Interaction and Service:

- **Greeting and Welcoming**:Creating a warm and inviting atmosphere for guests upon arrival.
- **Check-in and Check-out**:Efficiently processing guest arrivals and departures, including verifying reservations, handling payments, and issuing keys.
- **Reservation Management**:Managing room bookings, modifications, and cancellations while maintaining accurate records.
- **Answering Inquiries**:Providing information about hotel services, amenities, local attractions, and assisting with guest requests.
- **Handling Complaints**:Addressing guest concerns and resolving issues promptly and professionally.

Operational Tasks:

- **Cash Handling**:Managing cash transactions, processing payments, and balancing cash drawers accurately.
- **Room Assignment**:Assigning rooms based on guest preferences and availability, considering special requests.
- **Record Keeping**:Maintaining guest information, updating records, and preparing reports as needed.
- **Collaboration**:Coordinating with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure smooth operations.

Essential Skills:

- **Customer Service**: Excellent interpersonal and communication skills to interact effectively with guests.
- **Problem-Solving**: Ability to address guest concerns and resolve issues efficiently.
- **Attention to Detail**: Ensuring accuracy in handling reservations, payments, and guest information.
- **Teamwork**: Collaborating with other hotel staff to provide a seamless guest experience.
- **Adaptability**: Handling a variety of tasks and situations with a positive attitude.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 20/07/2025

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