Hotel Reservation Agent

2 weeks ago

Kochi Kerala, India FINEDESTINATION PVT LTD Full time

**Job description**

**Hotel Reservations Agent**

**Must have the following attributes**:

- Energetic & Enthusiastic
- Outgoing & Friendly
- Confident Speaking to Clients
- Gifted in Selling & Negotiating Prices
- You Must Speak English Fluently & Be Computer Literate

**Job Description:

- **

As a hotel reservation agent, your primary responsibility is to assist guests with booking hotel accommodations. Your duties typically include:

- **Booking Management**: You'll process reservations accurately and efficiently, ensuring all guest information is correctly recorded and entered into the hotel's reservation system. This includes managing room availability, rates, and special requests.
- **Customer Service**: Providing excellent customer service is paramount. You'll address guests' questions, concerns, and special requests promptly and courteously, ensuring a positive experience throughout the booking process.
- **Sales and Upselling**: While assisting guests with their reservations, you may have opportunities to upsell additional services or amenities offered by the hotel, such as room upgrades, dining options, or spa services.
- **Communication**: Effective communication skills are essential. You'll liaise with various hotel departments to ensure guest needs are met, communicate reservation details accurately, and handle any issues or changes promptly.
- **Problem Solving**: You'll handle any booking discrepancies, cancellations, or modifications efficiently and diplomatically, striving to resolve issues to the guest's satisfaction while adhering to hotel policies.
- **Administrative Tasks**: You may be responsible for maintaining reservation records, generating reports, and performing other administrative duties related to reservations management.
- **Knowledge of Hotel Policies and Procedures**: You'll be familiar with the hotel's policies, procedures, and amenities to provide accurate information to guests and ensure compliance with hotel standards.
- **Multitasking and Time Management**: The role often involves handling multiple inquiries simultaneously and managing bookings within tight deadlines, so strong multitasking and time management skills are crucial.
- **Team Collaboration**: You'll work closely with other hotel staff, including front desk personnel, housekeeping, and management, to ensure smooth operations and guest satisfaction.

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9048478258

  • Hotel Reservations

    1 week ago

    Kochi, Kerala, India SAJ Earth Resort & Convention Center Full time

    1.MUST HAVE HOTEL EXPERIENCE 2.MUST BE ABLE TO TAKR RESERVATION CALLS AND MUST BE ABLE TO DRAFT MAILS. 3.MUST BE FLUENT IN ENGLISH Pay: ₹8,086.00 - ₹41,243.22 per month **Experience**: - total work: 1 year (preferred) Work Location: In person

  • Hotel Reservation Executive

    1 week ago

    Kochi, Kerala, India Keala Full time

    Keala, a leading hospitality company, is currently hiring for the position of Hotel Reservation Executive in Kochi. This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional guest experiences. **Responsibilities**: - Handle guest reservations efficiently and accurately - Coordinate with various hotel departments to...

  • Reservation Executive

    1 week ago

    Kochi, Kerala, India Hotel Sugar Full time

    Minimum 2 years experience in reservations in hotel industry. Knowledge in OTA bookings and Front office operations **Job Type**: Permanent **Salary**: ₹18,000.00 - ₹21,000.00 per month Schedule: - Morning shift Work Location: In person

  • Hotel Reservation Executive

    1 week ago

    Kochi, Kerala, India Keala Full time

    **About Keala** Keala is a leading hospitality company dedicated to delivering exceptional guest experiences. We're looking for a passionate and detail-oriented Reservation Executive to join our dynamic team in Kochi! **What You'll Do** - Provide outstanding customer service, ensuring a seamless guest experience - Maintain updated knowledge of room...

  • Reservation Executive Hotel

    17 hours ago

    Thrissur, Kerala, India Bestinn Leisure Hotels & Resorts Full time

    **Key Responsibilities** - Process individual, group, and corporate bookings accurately in the hotel system. - Update room availability, rates, and special promotions across all platforms. - Maintain guest profiles, preferences, and booking details in the PMS. - Assist guests with modifications, cancellations, and special requests. - Coordinate with Front...

  • Reservations Coordinator

    2 weeks ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Job Number** 24055038 **Job Category** Reservations **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservation Associate

    2 weeks ago

    Ernakulam North, Kochi, Kerala, India Sidra Pristine Hotel & Portico Halls Full time

    Handling and managing thereservation processes through various communication platforms. **Responsibilities**: - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system - Keep up to date...

  • Reservation Associate

    1 week ago

    Ernakulam North, Kochi, Kerala, India Sidra Pristine Hotel & Portico Halls Full time

    Handling and managing thereservation processes through various communication platforms. **Responsibilities**: - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system - Keep up to date...

  • Reservation Executive

    3 days ago

    Kochi, Kerala, India GrowMyHotel Full time

    A Reservation Executive in a GrowMyHotel plays a crucial role in facilitating hotel bookings and managing reservations to ensure the efficient operation of the business. Their primary responsibility is to maximize room occupancy and revenue while providing excellent customer service. Here is a job description and key responsibilities for a Reservation...

  • Reservations Officer

    2 weeks ago

    Kochi, Kerala, India HSJB Business Solutions LLP Full time

    Urgent Opening in Travel and Tourism Industry!!! ! **Designation - Reservations Officer** Location - Cochin Experience -Minimum 1 +UAE experience focusing on Indian Market Salary - As per Industry Standard Qualification -Bachelors/Graduate degree in travel, hospitality, hotel management. Excellent working knowledge of MS Office (Word, Excel, Outlook,...