Hiring Global Support Associate Noida

1 week ago

Greater Noida, India NCR Eduservices Pvt Ltd Full time

**Position : Global Support Associate**

**Location**: Greater Noida West (Work from Office)
**Experience**: 3-5 Years
**Working Days**: Monday to Saturday (1st & 3rd Saturday Off & All Sun Off)
**Shift Timing**: 9-hour shift between 11:00 AM to 12:00 AM ( **Drop facility after 9 PM)**.

**About the Role**

**Key Responsibilities**
- Monitor and manage real-time issues reported during exams through **Freshdesk** (ticketing tool).
- Escalate unresolved or critical tickets to **Tier 2 Support** when required.
- Coordinate closely with the Examination Coordinator and Technical Team to ensure timely issue resolution.
- Validate or generate **exam codes** on the platform as per the process guidelines.
- Maintain accurate documentation of support interactions and resolutions.
- Ensure adherence to SLAs and deliver high-quality customer service at all times.

**Required Skills & Qualifications**
- **Experience**: 2 to 5 years in Customer Support, Global Support, Helpdesk, or Technical Support roles.
- **Communication**: Excellent written and verbal communication skills in English with a customer-centric attitude.
- **Tools Knowledge**: Experience with CRM or ticketing tools like **Freshdesk, Zendesk, Jira, or ServiceNow**.
- **Problem Solving**: Ability to analyze issues logically and take ownership till resolution.
- **Multitasking**: Capable of handling multiple conversations and tasks in a fast-paced environment.
- **Process Orientation**: Strong attention to detail and adherence to service guidelines and SLAs.

**Why Join Us?**
- Work with a dynamic team supporting global customers.
- Opportunity to grow in international support operations.
- Exposure to global tools, processes, and best practices.
- Supportive and collaborative work culture.
- Excellent career growth opportunities.

**Application Process**:Ready to make an impact?**

**Job Type**: Permanent

Work Location: In person

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