State Home Connect

Posted Date 16 Sep 2025
- Function/Business Area Sales and Distribution
- Location Tezpur
- Job Responsibilities Overall Job Mandate
1. The role would be responsible for supporting State Home connect &
Care lead in implementation & execution of all Home Care related
activities.
2. Ensure Customer satisfaction & minimize customer complaints
3. Identification of working and setting up highest standards of service
offering as benchmark
Key Responsibilities
1. Assist Home Connect & Care Lead in driving care operations
Execute Home Care processes and plans
2. Service readiness for Home Care at JC/ JP
3. Ensure customer satisfaction and on time service delivery : SR calls
(complaints)
4. Minimize customer complaints per sub by constantly improving
process/delivery
5. Designing Process Audit Framework and Execution Guideline at last
mile level
6. Execution of Quality Audits through third party QA Partner / Own
team as applicable
7. Improving the skill set of field manpower to bring in Multi-skill set
based working culture
8. Analyze the customer complaints for variances and initiating
corrective actions - product & services
9. Establishment of the CAPABLE TEAM of field staff in order to generate
Customer Loyalty to our brand, by offering superior services in the life
cycle of customer engagement
- Education Requirement 1. BE/Btech
2. MBA - Preferred
- Experience Requirement 7 - 10 years
- Skills & Competencies 1.Analytical & Problem Solving Skills
2.Customer Centric Approach
3.Managerial Effectiveness
- **Location Map : Tezpur