State Home Connect

4 weeks ago

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Posted Date 16 Sep 2025 Function Business Area Sales and Distribution Location Tezpur Job Responsibilities Overall Job Mandate 1 The role would be responsible for supporting State Home connect Care lead in implementation execution of all Home Care related activities 2 Ensure Customer satisfaction minimize customer complaints 3 Identification of working and setting up highest standards of service offering as benchmark Key Responsibilities 1 Assist Home Connect Care Lead in driving care operations Execute Home Care processes and plans 2 Service readiness for Home Care at JC JP 3 Ensure customer satisfaction and on time service delivery SR calls complaints 4 Minimize customer complaints per sub by constantly improving process delivery 5 Designing Process Audit Framework and Execution Guideline at last mile level 6 Execution of Quality Audits through third party QA Partner Own team as applicable 7 Improving the skill set of field manpower to bring in Multi-skill set based working culture 8 Analyze the customer complaints for variances and initiating corrective actions - product services 9 Establishment of the CAPABLE TEAM of field staff in order to generate Customer Loyalty to our brand by offering superior services in the life cycle of customer engagement Education Requirement 1 BE Btech 2 MBA - Preferred Experience Requirement 7 - 10 years Skills Competencies 1 Analytical Problem Solving Skills 2 Customer Centric Approach 3 Managerial Effectiveness Location Map Tezpur

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