Service Representative

1 week ago

Belgaum, India Meta16labs Healthcare and Analytics Full time

**Job Title: Karmika Mitra / Service Representative**

**Job Openings are there at all these Locations 1) Bengaluru Div-01, 2) Bengaluru Div-02 ,3) Bengaluru Div-03**

**4) Bengaluru Div-04 5) Bengaluru Div-04 6) Bengaluru Div-05**

**7) Bengaluru Div -06 8)Bengaluru Div 07 9) Bengaluru-Div 08 9)Bagalkote**

**10) Belagavi 11) Belagavi _Div 12) Ballery Div-01**

**13) Vijaynagar 14) Bidar 15) Vijayapura**

**Chamarajanagara 17) chitradurga 18 Yallapura**

**19) Chikkamagaluru 20) Davanagere 21) Gadag**

**22) Kalburgi 23) Haveri 24 Hassan 25) Hublli --Div-01**

**26) Hublli --Div-02 27) Koppalla 28) Karwar**

**29) Benagaluru 30) Mandya 31) madikeri**

**32) Managalore 33) Mangalore 34) Mysore**

**35) Raichur 36) Shivamogga 37) Tumkuru**

**38) Ramanagara 39) Udupi 40) Yadagiri**

**41) Madhugiri 42) Chikkaballapura 43) Kolar**

**Role Summary**:
**Key Responsibilities**:
**1. Worker Support & Application Assistance**
- Guide users on document requirements, photograph uploads, and mobile verification.
- Help fill out details such as work history, employment category, and family/dependent information.

**2. Scheme Awareness and Navigation**
- Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.).
- Navigate different government platforms and interpret Kannada/English content to users with low literacy.

**3. Document Verification and Upload**
- Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates.
- Ensure proper categorization and file-naming conventions for document uploads.

**4. Follow-up and Status Tracking**
- Coordinate with Labour Inspectors or officials for approval processes or issue resolution.

**5. Record Maintenance & Reporting**
- Generate and submit periodic reports as directed by KSK administrators.

**Required Qualifications**:

- **Educational Qualification**:Degree preferred.
- **Language Proficiency**: Fluency in Kannada (mandatory); Basic English, Hindi and Telugu understanding.
- **Technical Skills**:

- Familiarity with using smartphones, computers, scanners, and printers.
- Ability to navigate government portals and fill digital forms.

**Desirable Attributes**:

- Empathy and patience in dealing with low-literacy or elderly workers.
- Strong communication and interpersonal skills.
- Experience in community outreach, helpdesks, or social service roles.
- Commitment to transparency and ethical service delivery.

**Job Types**: Full-time, Permanent

Pay: From ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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