International Voice Process

6 days ago

Ahmedabad, India Atop Consultants Full time

**Work From Office* Ahmedabad Location**

This is not a sales profile. No targets. This is a pure inbound customer service profile. Customer satisfaction is the key deliverable. This is a work from Office job. No remote work.

The budget is up to Rs 50,000 per month depending on the last drawn salary, experience, and communication skills

Graduates preferred. Minimum 1 year experience in International voice process desirable.

Rotational shifts and 2 days off, 5 days working. The shift timings are given below:

- 8am to 5pm
- 11am to 8pm
- 4pm to 12am
- 7pm to 4am
- 11pm to 8am

**Job description**

**Customer Service Executive - Job Duties (International Voice Process US and UK)**
- Responsible for Taking inbound calls from customers in US and UK
- Learn and practice on existing and new products offered
- Thoroughly Learn functions of software and products offered to customers
- Co-ordinate with other departments to resolve customer queries and fulfil needs
- Complete all assigned customer tickets timely and ensure customer satisfaction
- Documentation of cases on the Portal and other efficiently use tools like - Word, Power Point and Excel

**Benefits**: Night Shift Allowance, Meal Allowance, Transport Allowance, Overtime, Performance Bonus, Paid Leaves

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹40,000.00 - ₹55,000.00 per month

Schedule:

- Evening shift
- Flexible shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Ahmedabad, Ahmedabad - 380058, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International BPO: 1 year (preferred)

**Language**:

- English (required)

*Speak with the employer*
+91-XXXXXXXXXX

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹55,000.00 per month

Schedule:

- Rotational shift
- US shift

Ability to commute/relocate:

- Ahmedabad, Ahmedabad - 380058, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International Voice Process: 2 years (required)

**Language**:

- English (required)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX

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