Servicenow Integration Expert

7 days ago

Bengaluru Karnataka, India Merck Group Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimageable with us.

**Your Role**:
Who you are
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Ensure compliance with ServiceNow best practices and guidelines.
- Provide technical guidance and mentorship to junior developers and team members.
- Stay updated with the latest ServiceNow features and enhancements and recommend improvements to existing systems.
- Participate in code reviews and ensure quality standards are met.
- ITSM, ITOM, HRSD, IRM, CSM, App Engine, Automation Engine and other module’s knowledge will be an additional advantage.
- Minimum of 7 years of experience in IT service management and architecture.
- Proven experience in establishing and maintaining governance and best practices for Multi ServiceNow environments.
- Proven design and solution experience on the platform for at least 2 major implementations
- Strong knowledge of ServiceNow platform architecture, CSDM data model, and development tools (Studio, Flow Designer, Automation Engine etc.).
- Experience with Agile and DevOps methodologies.
- Excellent communication, leadership, and stakeholder management skills.
- Strong analytical and problem-solving abilities, with the ability to manage and prioritize multiple initiatives simultaneously.
- Working experience in GxP environment is a plus
- Relevant ServiceNow certifications preferably CSA, CAD and CIS-ITSM
- Leadership abilities to drive team success and project delivery.

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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