Service Relation Trainee

3 days ago

Meerut Uttar Pradesh, India Multiplex Cine vision Pvt.Ltd Full time

**JOB DESCRIPTION**

**Job Title**

SRT / SRA

**Department / Function**

Cinema Operations

**Job Type**

Trainee

**Location**

Wave Cinema, Meerut.

**Reporting Manager**

SSRE

**Job Profile**

Responsible for the efficient day-to-day activities of all cinema activities as per the instruction of SSRE/SRE Should be proactive and highly energetic and fulfil all the responsibilities with complete dedication.

Should be able to handle the customer queries and tackle situations smoothly.

**Duties & Responsibilities**

**Handling the Counters:

- **
- Should be responsible for handling the customer at the food counter and the Cinema Counter.
- Should be responsible to generate the movie tickets on the Ticket counter and deliver food items at the Food counter.

**Handling Box Office**:

- Make sure all required items available for smooth operation.
- Inform his team about special booking or corporate booking.Collects information from SSRE/SRA Routinely check of uniform standard of SRA/SRT.

**Concession:

- **
- Proper service of food items;
- Maintain record of the sale;
- Routinely check the machines (equipment).

**Other activities**:

- Give complete and clear information with the ticket about the Audi no. and floor Maintain neat, tidy, well organized, well stocked items for operation.
- Handle special request e.g. Refund, enquiry pleasantly and courteously.
- Prepare the counter well before entry and intervals for maximum efficiency.
- Tries to upgrade the sale, sell combos, special promotion.
- Is always visible and available to assist customer needs.
- Help customer even when customer has not directly approached him, comes up with new ideas that help improve profits or customer service.
- Maintain high level of grooming standard.
- Take on the responsibility of team performance and handling any contingencies in the absence of AM/SSRE.
- Is a role model in terms of his performance, personality and taking initiative?

**Experience & Skills**

**Qualification**

10th /12th Passed

**Over all Experience**

Fresher / 06 Months of Experience

**Type of industry**

**Essential Experience**

Good in Customer Handling.

**Technical Skills**

**Generic skills**

Good communication and presentation skills; Age should be in between 18 - 25 years only.

**Salary**: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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