Avp

Job Title: AVP
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
The role holder will deliver an expert, quality driven service to our clients. They will also be expected to provide a first class experience for all of our clients, demonstrating ownership of all queries. The Underwriting teams are expected to make accurate and prompt decisions, with support from various systems such as credit reference agency, fraud detection and affordability tools available. The role holder will ensure all Governance, Risk Management, Controls and Compliance requirements are adhered to.

What will you be doing?
- Ensure daily SLA are met as per Business Schedule
- Manage and Address queries raised by the client and other stakeholders
- Accountable for identifying, analysing and resolving /implementation processing issues to prevent re
- Occurrence reducing loss to the business
- Provide support and cover in terms of process management to team members
- Conduct Quality Assurance checks on the process and ensure team adhere to the agreed controls and checks
- Monitor performance for all Advisors on a monthly basis and provide feedback & Coaching of staffs
- Address daily workflow issues and effective handling of people issues.
- Update senior leaders with the performance of the team and daily updates related to process & people.
- Measure performance of the team for e.g. performance appraisals, confirmations and ongoing feedback and training
- Keep track of people management and ensure people adhere to laid down policies.
- Assist senior leaders with Disciplinary & Grievances framework, completing documentation and scribing for interviews
- Handling of Audits for the team and ensure the open actions are closed in timely manner.
- Drive process improvements culture within the team. Identify and eliminate non value added steps in the process
- Positively support and contribute to team building and team dynamics through personally displaying team attributes.
- Participate and lead any project related changes within the unit
- Drive and create Risk awareness among the team

What we’re looking for:

- Prior experience - at least min. years of Lending/Credit/Mortgage Operations exposure and managing operations teams size of 50+ FTEs.
- Good analysis and problem solving skills
- Should have strong awareness over Quality, Lean, Six Sigma and RPA methodology
- Relevant years of experience in operations team management role with proven track record of stake holder management.
- Qualified Graduate (B.Com etc.) or MBA

Skills that will help you in the role:

- Overview of Credit/Lending/Underwriting environment
- Assertiveness, tenacious and control focused
- Expected to take accountability/responsibility of deliverables
- Providing innovative judgement which can be contributed as part of the decision making process

Where will you be working?
Chennai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the pe