IT Systems Administrator

**Company Description**
We are the company that cares - for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,700 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.

If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then PSI is the right choice for you.

Office-based in Bangalore, India

**The scope of responsibilities will include**:

- Troubleshoots and diagnoses desktop computer systems (primarily MS Windows 10/11) and peripheral equipment problems. Investigates hardware/software problems of the desktop computer systems and peripherals, identifies their source, determines possible solutions, tests and implements solutions.
- Performs IT support operations, including but not limited to receiving and tracking users’ requests, assigning priority and responsible persons, resolving requests and users’ notification.
- Installs, configures, maintains and upgrades of desktop computer systems (primarily MS Windows 10/11) and peripherals (e.g. network cards, printers, modems, mice, add-in boards, copiers, etc.) (shared responsibility)
- Assist in performing data backups, data restores, disaster recovery, and storage management (shared responsibility)
- Assists with collecting information (including systems operation metrics) to analyze and evaluate existing or proposed computer systems.
- Performs desktop computer systems inventories (hardware and software)
- Assists IT Support Manager with local asset management (hardware, software, licensing, systems decommissioning, etc.) and IT related contract management.
- Assists with technical research on systems upgrades to determine feasibility, cost, time required, and compatibility with current systems.
- Evaluates and recommends purchases within the area of primary responsibility, prepares purchase orders, organizes purchasing process, provides inputs to IT budgets, plans and/or financial forecasts.
- Participates in development, maintenance and update of technical documentation within the area of primary responsibility including but not limited to systems configurations, problem fixes, vendors’ technical documentation and disaster recovery procedures. Participates in development, update and distribution of users’ guides and tutorials.
- Documents systems problems and resolutions for future reference.
- Onsite (Sydney) and remote support of users (residing in Australia and Pacific region).
- Supports on-the-job training of new IT Infrastructure Services staff.
- Takes part in PSI staff training (IT infrastructure services systems), at the discretion of Training & Resourcing.

**Qualifications** Experience**
- Minimum 1.5 years of related experience in systems and network administration
- Good knowledge of basic systems administration tools and processes
- Experience in installation and maintenance of network cabling
- Experience with complex TCP/IP networks with multiple routing
- Experience with host/network security

**Training & Skills**

1. Training
- PSI IT Infrastructure Services induction course
- Customized training pertinent to the scope of responsibilities

2. Language Skills
- Common European Framework of Reference for Language (CEFR) B1 level in English language

3. Computer Skills
- Proficiency in current Microsoft products and solutions including MS Windows 10/11 and Office suite
- Operator experience in managing Cisco switches and wireless access points
- Ability to troubleshoot and solve common hardware and software problems quickly and effectively
- Ability to identify tasks that require automation and automate them

**Additional Information**
Take the next step in your career and join a company that genuinely focuses on its people.

**About Us**

PSI is a passionate, organically grown, and award-winning full-service CRO who dares to be different. As a dynamic and global company, we bring together more than 2,700 driven and dedicated experts across 60 countries working collectively to help make a positive impact on patient lives.

**How are we different?**

PSI is privately owned by the very people who founded the company more than 25 years ago, and they’re still working here today. As a result, we have grown organically around the globe and have kept our company fully independent, giving us significant advantages and freedoms.

**Being a Part of the Team**

As a part of the PSI team, you will have a fair degree of ownership and autonomy to make nuanced country-and department-specific adjustments while nurturing the global PSI culture that unites us across six continents.

You will receive continuous support from your global peers and join a fast-paced, innovative, and results-oriented working environment with lean communication lines. We pride ourselves on bein