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Associate

2 weeks ago

Kochi Kerala, India strada Full time

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts, Strada blends leading-edge technology with human

ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

Job Responsibilities:

- Be responsible for benefits administration for client employees located globally.
- Resolve cases and enter benefits data into the system for client employees.
- Collaborate with the client to address requests, including project-related or escalated employee issues.
- Define processes to support the delivery of International Benefits solutions aligned with the global strategy, focusing on process optimization and client value creation.
- Contribute to projects using standard project management disciplines.
- Work collaboratively with colleagues, third-party providers, and client contacts to ensure seamless process delivery for client employees.
- Develop reports using various data extraction tools to meet client plan rules and resolve issues.
- Analyze benefits systems to identify gaps in functionality compared to client plan rules and determine the root cause of issues.
- Execute test plans to ensure client plan rules meet systematic specifications and demonstrate quality assurance principles.
- Escalate production-related issues to the team promptly and work closely with team leads and clients to maintain SLAs.
- Suggest improvements to systems and procedures for business enhancement.
- Participate actively in the process transition from the client to the Strada office.
- Attend client knowledge transfer sessions and use admin guides to develop a strong understanding of benefits processes.
- Prepare/modify Standard Operating Procedures (SOPs) as training/reference materials (MS Word knowledge required).
- Create activity calendars and checklists (Excel knowledge required).
- Take a leading role in system testing during Internal Acceptance Testing and support User Acceptance Testing.
- Act as a backup for team members and ensure seamless coordination within the team.

Key experience
- Excellent proficiency in English language.
- Graduate from any stream / 3-year diploma.
- 1 year of experience in BPO/HRO/Benefits Handling.
- Process implementation experience will be an added advantage.
- Procedure (SOPs, Work Instructions) writing experience.
- Extensive analytical and problem-solving skills.
- Strong attention to details.
- Great Time management skills.
- High level of self-motivation and proactivity.
- Spotless record and strong ethos.
- Keen and willingness to learn.
- Commitment to achieve deadlines.
- Willingness to work in rotational & night shifts.

**Skills**:

- Good communication skills
- Commitment to achieve deadlines
- Learning Attitude

**Benefits**:
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women,