Am - Customer Care

1 week ago

Jaipur Rajasthan, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**
- In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal._
- Responsibilities_
- _Monitor team members and able to provide guidance whenever needed_
- _Manage the flow of day-to-day operations_
- _Build reports to update the company on the team's progress_
- _Rapport building with the internal & external stakeholder_
- _Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary_
- _Ensure that the highest possible levels of customer service are delivered at all times_
- _Assist the Manager as and when necessary to make the business run effectively and efficiently_
- _Communicate clear instructions to team members_
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduation in any stream except B.Tech and Technical Graduation & Law_
- _Meaningful experience in Insurance Operations with Customer Service backend operations for Group Disability or Employee Benefit or Worker Compensation products including Contract management and New Business and Proposal Support_
- _Relevant experience in Team Handling/ people facing role. Proven track record for managing 15 to 20 resources and keeping an engaged workforce_
- _Insurance knowledge and ability to understand and interpret Insurance terminology_
- _Proficient with MS Excel, MS Word, MS PowerPoint_
- _Ability to do root-cause analysis for process gaps highlighted_
- _Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas_
- _Ability to crunch data, possesses data driven & fact based approach_
- Preferred qualifications_
- _Good analytical and problem solving skills_
- _Proven ability to build effective working relationships with clients & internal stakeholders_

**_
Job_**_Assistant Manager_

**_ Primary Location_**_India-Jaipur_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_May 20, 2025, 5:52:04 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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