Community Program Coordinator

**About Fertility Dost**

At Fertility Dost, we empower couples on their preconception journey through education, emotional support, and holistic wellness. Our flagship offering—the **Garbha Sankalp Program (GSP)**—has already transformed the fertility journey for thousands of women. We are now looking for a passionate and detail-oriented **Program Coordinator** to take this impact to the next level.

**Why This Role Matters**

Infertility is not just a medical condition—it’s an emotional and social challenge. As the **GSP Program Coordinator**, you will be the **backbone of our operations**, ensuring that every woman enrolled in the program feels heard, supported, and guided. This is not just a job—it’s a mission to help women become mothers.

**Key Responsibilities**. **Program Coordination & Management**
- End-to-end ownership of the GSP cycle: onboarding, scheduling, tracking progress, feedback loop.
- Manage day-to-day operations of live sessions, consultations, and follow-ups.
- Ensure timely assignment and coordination between mentors, consultants, and customers.

2. **Customer Success & Engagement**
- Serve as the single point of contact for program participants.
- Proactively follow up with users for milestone check-ins, doubts, and emotional support.
- Improve program completion rates and participant satisfaction.
- Identify red flags (e.g., dropouts, disengaged users) and implement retention solutions.

3. **Process Excellence**
- Build and optimize SOPs for onboarding, communication, and handholding.
- Maintain accurate records in CRM/tools for tracking user progress and analytics.
- Monitor and ensure SLA compliance for all program deliverables (consults, classes, etc.)

4. **Team Collaboration**
- Coordinate with internal departments—sales, marketing, content, medical experts.
- Provide feedback to the product/content/operations team based on user insights.
- Manage freelance or part-time mentors/coaches within the GSP ecosystem.

5. **User Feedback & Program Improvement**
- Collect feedback through surveys, WhatsApp, or calls to identify improvement areas.
- Share regular reports on outcomes, testimonials, and NPS.
- Work closely with the founder to enhance program content, engagement, and effectiveness.

**Key Result Areas (KRAs)**
- Completion Rate (Goal: 85%+ users complete full 60-day journey)
- Weekly Active Engagement Rate (Goal: 90% participants attend at least 1 activity/week)
- Customer Satisfaction Score (Goal: CSAT > 4.5/5)
- Retention/Referral Rate (Goal: 25% users refer or upgrade)
- Consultant SLA Management (Goal: All consults scheduled within 48 hrs of request)
- 2-5 years of experience in program coordination, customer experience, or healthcare support.
- Strong empathy and understanding of women's health, especially fertility.
- Excellent communication skills (spoken & written) in Hindi and English.
- Familiarity with tools like Google Sheets, Zoom, CRM platforms, WhatsApp Business.
- Ability to handle sensitive conversations with emotional intelligence.
- Passionate about women’s wellness, Ayurveda, or holistic health is a **BIG plus**.

**What You'll Get**
- Opportunity to create real impact in women’s lives
- Fast-paced, mission-driven work culture
- Personal growth in program strategy, leadership, and community building
- Recognition and visibility as a key team member of a fast-growing health startup

**To Apply**

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift
- Fixed shift

Work Location: Remote

Expected Start Date: 21/07/2025