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Collections Agent
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**Key Responsibilities**:
- **Debt Recovery**:
- Follow up consistently to recover overdue amounts while maintaining professionalism.
- **Customer Interaction**:
- Build and maintain positive relationships with clients to ensure cooperation in resolving payment delays.
- Address customer queries related to billing, payments, or disputes efficiently.
- **Record Management**:
- Maintain detailed records of all customer interactions, payment commitments, and follow-up actions.
- Update the database with payment status and provide regular reports to the finance team.
- **Negotiation and Resolution**:
- Negotiate payment plans or settlements with customers, adhering to company policies.
- Resolve disputes or discrepancies by coordinating with internal teams like sales and billing.
- **Compliance and Reporting**:
- Adhere to legal and regulatory requirements in the collection process.
- Provide timely updates on collection progress and escalate unresolved cases to management.
**Qualifications**:
- Bachelor’s degree in Business Administration, Commerce, or a related field (preferred).
- 1+ years of experience in debt recovery or a related role.
- Strong communication, negotiation, and interpersonal skills.
- Ability to handle sensitive situations with professionalism and tact.
- Familiarity with financial records and basic accounting principles.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Leave encashment
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Application Question(s):
- Do you have experience of collections/ Debt Recovery?
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
