Services Support Rep 2-2

2 weeks ago

Hyderabad, India Unisys Full time

**Job Description** We Believe in Better**

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe

**What success looks like in this role**:

- 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and incidents. - Manage time and workload to meet predetermined service levels. - Maintain data accuracy in our contact management system. - Assign incidents and requests to the correct support group. - Act as a single point of contact on incidents and problems logged. - Perform appropriate diagnostics to initiate problem management workflow process. - Provide clients with a reference number for their incident/request. - Understand various media sources that interface with the Service Desk. - Support multiple clients through customer service professionalism and insight. - Become multi-skilled as workload changes occur within the Service Centre. - Champion, implement or support change. - Identify process efficiencies within the Service Centre and to take corrective action to implement change. - Discover and document process and procedures which need to be published to the team or on the Knowledgebase. - Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)

**You will be successful in this role if you have**:

- Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. - 6 months of related experience. - Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. - 6 months IT Service Desk experience. - 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. - Working knowledge of data and voice network concepts - Languages: English and local languages of the countries it supports.
**eeo**

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity

  • Services Support Rep 2

    2 weeks ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 2

    2 weeks ago

    Hyderabad, Telangana, India Unisys Full time

    **What success looks like in this role**: - 1st Level telephone and other media contact support. - Strive for a high level of first contact resolution. - Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. - Accurately document calls and...

  • Service Support Rep 2

    7 days ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 1

    7 days ago

    Hyderabad, India Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Services Support Rep 2

    2 weeks ago

    Hyderabad, Telangana, India Unisys Full time

    **What success looks like in this role**: **You will be successful in this role if you have**: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to...

  • Implementation Support Rep

    7 days ago

    Hyderabad, Telangana, India CDK Global Full time

    **Level: L11/ L12 (Implementation Support Rep / Specialist)** **Team**: Professional Services - **Modern Retail Suite** **Shift Time**: Flexible for all shifts - including weekend working (**_if required)._**: **Job Overview**:The individual would be involved in installing and setting up the Modern Retail Suite for the dealership. As part of the product...

  • IT Support Specialist-2

    2 weeks ago

    Hyderabad, Mumbai, India Taskus Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    *What can you expect in an IT Support Specialist role with TaskUs:*Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical...

  • 2-wheeler Mechanic

    2 weeks ago

    Hyderabad, Telangana, India Wikilabs Full time

    **Job Title: 2-Wheeler Mechanic / Service Technician** **Location: HyderabadSalary: ₹30,000 per month** **Experience: 1-3 years** **Job Overview**: Hiring a skilled 2-Wheeler Mechanic to handle repairs, maintenance, and servicing of scooters and bikes (including EVs). **Key Responsibilities**: Service & repair of scooters/bikes (EV and petrol) Diagnose...

  • Tier 2 Digital Workplace Services Manager

    2 days ago

    Hyderabad, India Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...

  • Tier 2 Digital Workplace Services Manager

    4 days ago

    Hyderabad, Telangana, India Cubic Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...