Travel Counselor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.
- As an American Express Global Business Travel (“GBT”) Sr. Travel Counselor, you will join a team of other highly skilled Travel Counselors who provide exceptional traveler care to our valued GBT corporate clients. This exceptional, high touch service will create a positive experience that will leave your travel clients truly impressed. You will be accountable for both individual and shared team goals, responsible for providing customer service and accurate completion of international and domestic travel arrangements and/or special requests as per respective country. ROH has a multi-market delivery setup in scope countries AU/SG/HK and covering delivery through multiple shift setup ( 18X5 could become 24X7 )
- Reports to: Team Coach/P2
- Location: India, Gurgaon
- Job Responsibilities
- Should be flexible to work in rotational shifts 24/7.
- Flexible to work on weekends, public holidays and festivals.
- Should be skilled to provide excellent customer service to all GBT clients.
- Efficient in handling regional and global corporate clients with their end to end travel requirements: Air reservation/ Ticketing/ Exchange/ Hotels and car booing requests.
- Maintain ongoing, collaborative, working relationships with co-workers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
- Flexible to adapt and learn new tasks and keen to multi-tasking.
- Flexible to support other line of business process if needed
- Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
- Requirement
- Educational
- Minimum educational qualification required is Graduate
- Diploma / Post Graduation in travel & tourism would be added advantage
- Work Experience
- Minimum 2 years + of relevant experience in font end customer facing role such Domestic and international Air reservation process with end to end ticketing, exchanges, Hotel & Car bookings process through GDS.
- Technical Skills
- Vast knowledge of GDS system
- _Sabre or Galileo is a required requirement_
- Extensive knowledge of Domestic & international Air P2P, Circle/Multi city/RTW itineraries, Hotel and car booking.
- Ticketing - Domestic & International (Point to Point & Complex)
- Exchange - Domestic & International (Full & Partial)
- Knowledge of Fare calculation and key checks to avoid ADMs
- Point of sale knowledge of AU/ SG/HK markets.
- Other requirements
- Excellent spoken and written communication (English)
- Ability to work under demanding/difficult situations
- Good understanding of key drivers of customer satisfaction
- Carries a positive and focused approach at workplace
- Good problem-solving skills and attention to details
- Open to work in 24/7 environment, roster off

Location

India - Haryana - Gurgaon

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.-
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.- Wellbeing resources to support mental and emotional health for you and your immediate family.- And much more

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