CRM Executive

1 week ago

Ranchi, India Talent Quest Consultancy Full time

Must have worked on any CRM Software

Conduct market research to understand competitors and market trends and coordinate with Senior.
- Regularly review sales data and create reports for senior level officers.
- Manage & monitor promotional & sales activities.
- Any other activities as per requirements to increase the sales.
- Determines a course of action to resolve customer problems.
- Interacts with customers using phone and in person.
- Provides assistance to representatives during extremely busy times.
- Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
- Takes customer complaints to upper management when necessary.
- Interacts with vendors.
- Generates reports for upper management.
- Maintains database of customers for follow up.
- Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
- Uses social media to help promote the company’s products and services.
- Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
- Meets deadlines.
- Must have outstanding customer service skills.
- Strong interpersonal and active listening skills.
- Must have good computer skills.
- Must be highly detail oriented and have the ability to effectively multi-task.
- Must have excellent management and leadership skills.
- Extensive knowledge of the products and services offered by the company.

**Salary**: ₹200,000.00 - ₹250,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Ranchi - 834001, Jharkhand: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CRM software: 1 year (required)

Willingness to travel:

- 50% (required)

**Speak with the employer**

+91-XXXXXXXXXX

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