Renewal Executive

1 week ago

Thane, India AI Wizard Private Limited Full time

**Customer Service Renewal Sales (Insurance Industries)**

Customer services is a field that focuses on providing support and services for customers during the purchasing and renewal process.

**Responsibilities**
- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy-related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyse the data.
- Write and submit timely reports on performance, targets, and customer queries.

**Requirements**:

- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target-achieving skills.
- Excellent communication and listening skills with good command of the English language.
- Other Regional Langue will be an added advantage such as **( Gujarati, Malyalam, Kannada, Assami, Tamil, Odisha, Bengali, Telgu - Mandatory)**

**Job Types**: Full-time, Permanent

**Salary**: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Thane, Maharashtra (required)

Ability to Relocate:

- Thane, Maharashtra: Relocate before starting work (required)

Work Location: In person

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