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Voice Process

3 weeks ago

Mumbai, India Supportstraw Technologies Private Limited Full time

**Job Summary**:
**Key Responsibilities**:

- Conduct outbound calls to customers who have abandoned their carts, discuss their concerns and help them in completing the purchase.
- Utilize effective communication and persuasion skills to build rapport and create a positive experience for the customers.
- Follow up with customers to ensure their satisfaction with the company's products and services.
- Collaborate with the management team to develop new strategies and ideas to increase sales and decrease abandoned carts.
- Provide regular reports and insights to the management team regarding abandoned cart recovery process.
- Meet and exceed the assigned sales targets.

**Requirements**:

- High school diploma or equivalent.
- Excellent communication and persuasion skills.
- Ability to handle high-volume outbound calls.
- Familiarity with CRM software and call center tools.
- Good time management and organizational skills.
- Strong problem-solving skills.
- Prior experience in sales or customer service will be an added advantage.
- Must be able to work independently as well as in a team environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Fixed shift