International Voices process

2 days ago

Mumbai, India Tech Mahindra Limited Full time

Job Description Description We are seeking a detail-oriented and motivated individual for the International Voices process in India. The ideal candidate will have experience in managing voice processes for international clients, ensuring high-quality service delivery and client satisfaction. Responsibilities - Manage and coordinate international voice processes for diverse clients - Ensure adherence to service level agreements (SLAs) and quality standards - Collaborate with cross-functional teams to optimize process workflows - Monitor performance metrics and suggest improvements - Provide training and support to new team members - Handle client communications and resolve issues promptly Skills and Qualifications - 6-1 years of experience in voice process or related field - Strong verbal and written communication skills in English - Proficiency in using CRM software and other relevant tools - Ability to work in a fast-paced environment and handle multiple tasks - Excellent problem-solving and analytical skills - Strong interpersonal skills and ability to work collaboratively in a team CONTACT - 8691061171- Swati Singh

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    1 week ago

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    1 week ago

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