Customer Support Executive- Haryanvi

4 days ago

Noida, India STAGE - OTT for BHARAT Full time

Job Brief:
**Being a customer first company, the Customer Support division is critical to STAGE. This team comprises enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for STAGE users at all times.**

**This is a high commitment role, and you will fit right in if you believe in delivering the best service experience and are passionate about dialect based entertainment ( Haryanvi ).**

**Responsibilities**:

- **Work with internal teams to resolve customer issues promptly.**
- **Gather and pass on the feedback from customers to concerned Teams in the company.**
- **Proactively engage with customers to enhance retention and loyalty.**
- **Meet the high standards of professional conduct, turnaround time and accuracy.**
- **Actively engage and cross-sell the upcoming shows on STAGE OTT App.**
- **Collaborating with team members on knowledge transfer, support policies, procedures and standards**

Skills Required:

- **1+ years experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background or OTT background**
- **Excellent proficiency in Haryanvi, & Hindi**
- **Critical thinking and problem-solving skills**
- **An understanding of the Customer First principle and committed to consistently delivering high-quality customer support.**
- **Quick learner and ability to work in a collaborative work environment.**

**Who we are**

**Dialect-based Netflix for Bharat.**

**STAGE is a hyper-local OTT platform that produces content in dialects like Haryanvi, Rajasthani etc. STAGE features content formats like long-duration web series, movies, short-films, standup comedians, poetry, folk & much more.**

**Started in 2019, STAGE currently focuses on Haryanavi and Rajasthani as a dialect. It has become the largest OTT in the region, with over 150k+ subscribers already.**

**Product

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