Servicenow Associate-2

22 hours ago

Hyderabad Telangana, India RSM US LLP Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
- **Essential Duties and Responsibilities**:

- Configure and customize ServiceNow modules.
- Troubleshoot production and test issues, recommend corrective actions, and perform resolution.
- Managing development deliverables using an Agile Framework
- Support customers across various time zones.
- **Qualifications**:

- Must have
- 2 to 4 years of total IT experience
- 1-2 years of ServiceNow Support and Development experience
- BE/BTech degree in Computer Science, Information Systems or equivalent field
- ServiceNow Certifications - CSA
- **Knowledge, Skills and Abilities**:

- Must have
- Experience with ServiceNow modules - ITSM
- Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs.
- Write code adhering to coding best practices.
- Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS
- Ability to work in shifts or out of standard working hours.
- Ability to work independently and as a team member.
- Good to have
- Experience with ServiceNow modules - SPM, CMDB, ITOM, ITAM
- Experience with resolving issues within SLA timelines
- Experience with Upgrade and Cloning activities
- Experience with working in a client-facing environment.
- **Professional Requirements**:

- Strong written and oral communication skills including presentation skills.
- Strong problem solving and troubleshooting skills.
- Proven success in contributing to a team-oriented environment.
- Organizational, multi-tasking, and time-management skills

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