Change Management, Adoption And Transformation Manager

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Lead Change Strategy - Develop and execute change management frameworks that drive successful adoption of new processes tools and initiatives across CSS Develop executive and strategic communications including presentations - ideally in an agile context Drive cohesive approach for change and adoption across platforms - Work closely with CSS business leads project managers business product managers TAS leaders communications and other teams Drive Engagement Adoption - Build tailored communication enablement and reinforcement strategies to ensure employees understand adopt and sustain changes Partner with Stakeholders - Collaborate with leaders across CSS Product Digital Technology and other functions to align change initiatives with business goals Determine program scope severity and receptivity and plan accordingly Optimize Communication - Craft clear compelling messaging to ensure transparency reduce friction and foster a culture of continuous improvement Measure Impact - Define and track key adoption metrics to assess change effectiveness and identify areas for improvement Enable Champions - Activate a network of change champions across CSS to amplify adoption efforts and drive sustained engagement Qualifications What You Bring Experience leading change management and adoption efforts in a fast-paced customer-focused environment Strong ability to influence engage and drive alignment across cross-functional teams Proven expertise in developing structured change strategies communications and enablement plans Ability to analyze adoption metrics and translate insights into action Passion for helping teams navigate change with clarity confidence and enthusiasm A self-driven team player who confidently connects dots to drive change and manages multiple projects at once while maintaining a laser focus on priorities A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality A data-driven creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making An eager and consistent learner who is open to feedback and interested in continuous improvement you thrive with change ambiguity A change agent who brings a consulting mindset to everything you do and how to improve the status quo Requirements for the role 8-12 years of work experience in change strategy and or transformation role within a fast-paced dynamic environment preferably a consultancy Highly motivated proactive authentic committed creative and inclusive team player Experience executing complex high-profile strategic programs from end to end preferably in the tech space Excellent communications program management and stakeholder management abilities including excellent persuasion and presentation skills Advanced level MS Office PPT Excel Word and creative development skills to rapidly develop visually and verbally engaging deliverables Preferred Requirements Change Management certification from an accredited provider such as PROSCI Association of Change Management Professionals or Association for Talent Development Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license