Front Office Executive
6 days ago
**Key Responsibilities**:
- **Reception Management**:
- Greet and assist patients, visitors, and vendors upon arrival.
- Handle inquiries efficiently both in person and over the phone.
- Maintain a welcoming and professional environment.
- **Appointment Scheduling**:
- Manage the appointment scheduling system.
- Coordinate with doctors and other healthcare professionals to manage appointments.
- Inform patients about delays or changes in their scheduled appointments.
- **Patient Registration**:
- Assist patients in filling out registration and admission forms.
- Ensure patient information is recorded accurately in the hospital management system.
- Verify patient documents (ID proof, insurance papers, etc.).
- **Billing and Payments**:
- Coordinate with the billing department for patient payments.
- Handle cash, card, and other payment modes.
- Provide accurate bills and receipts to patients.
- **Administrative Support**:
- Ensure that the front office area is neat and well-organized.
- Coordinate with other departments for smooth hospital operations.
- Maintain records, logs, and reports as required.
- **Customer Service**:
- Address patient concerns and queries courteously.
- Ensure that patients are directed to the correct departments or personnel.
- Provide information on hospital services, doctor availability, and facilities.
- **Communication**:
- Answer phone calls and route them to the appropriate departments.
- Manage the hospital’s communication flow between different departments and patients.
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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