Back-end Sales Support Executive

2 days ago

Pune, India Robu.in Full time

Back-End Sales Support Executive

**Job Summary**:
We are building a High Performance Team here at ROBU.IN & have vacancy for a **Back-end Sales Support Executive** to join our team. Please note this is an entry-level position, suitable for **12th passed**, **ITI/Diploma**, **undergraduates/graduates** of any **Discipline **or having **0 to 1 years of Back-end Sale’s, Sales Support or any Back-end **profile experience with Basic Computer Knowledge.

We are looking for a qualified Back-end Sales support Executive to join our team. You will provide support to Sales Team and respond to customer and prospect queries.You will undertake administrative job duties as it pertains to the Sales department. Ultimately, you should be able to contribute in creating and maintaining good customer relationships and ensure smooth sales team operations.

**Duties and Responsibilities**:
1) Assisting Shipments for all new orders received.

2) Keeping track of Customer orders & Shipments, Mailing tracking ID's & invoices to B2B Customers.

3) Tracking **High Value Customer** orders.

4) Resolving Delivery order related issues. Handling any issues related to Warehouse - like miss-match, stocking or any other issues faced.

5) Reviewing pending orders and specific customers’ requests to ensure excellent customer service and customer experience.

6) Calling **High Value Online** order customers.

7) Handling returns & refund issues, Handling GST returns and other payment issues.

8) Stock-In process of pending **SKU'S**.

9) Overdue Payments calls to customers.

10) Handling and maintaining the Customer Segmentation File (Data) - adding new Customers data in the file.

11) Filling vendor registration forms. Generate and process new sales leads as necessary.

**Desirable Skills**:
Good Presentation, Verbal and Written Communication Skills, Basic Computer Knowledge (Working knowledge of **MS OFFICE** especially Excel or Advance Excel).

**Educational Qualification**:
12th, ITI/Diploma, Undergraduates/Graduates of any Discipline with Basic Computer Knowledge.

**Gender**:Any (Male/Female anyone can apply).

**Number of Positions**: 02 required.

**Experience**: 0 to 1 years of Back-end Sale’s, Sales Support or any Back-end profile experience.

**Salary**: In hand Rs.10,000/- to Rs.13,000/- per month + PF, ESIC, & Health Insurance Benefits.

(**CTC**: Rs.1,61,752/- to Rs.2,07,560/- per annum).

**Job Type**: Full-time.

**Job Location**: Dighi, Pune.

**Job Types**: Regular / Permanent, Fresher, Full-time

**Salary**: ₹161,752.00 - ₹207,560.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Ability to commute/relocate:

- Dighi, Maharashtra, Pune - 411015, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Back-end Sale Support or any Back-end profile experience.: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91 8551855050

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