Customer Care Executive

5 days ago

Nelamangala Bengaluru Karnataka, India Driver Logistics Full time

**Job Overview**:
**Duties & Responsibilities**
- Daily MIS Downloading and analysis of Booking Vs Connection & Booking Vs Delivery according to the TAT and any gap has to be updated to the MANAGER OPERATIONS.
- Monitoring the deliveries of Ex BLR booked shipments according to the fixed TAT and any gap observation has to be updated to the Manager Ops, prior to the incident happening.
- Report creation of the BOOKING vs DELIVERY according to the TAT and evaluating the SUCCESS & FAILURES.
- Ensuring the IOD updating from through the TEAM MEMBERS of the REGION on the same day of the delivery. Any gap observation needs to be updated in advance to the Manager Operations.
- Ensuring the POD Upload to the portal along with the required documents and keeping a data for the same. Any delay in the process for more than 48Hrs has to be informed to the Operations Manager, AGM OPS and needs to follow up till the closure.
- Ensuring that the PODs and further documents are uploaded correctly and if any issue found will be updated to the OPS MANAGER and also ensure that it is getting corrected.
- Identifying the defaulters in the POD upload.
- Getting the POD from the branches and consolidation along with the OPS Team.
- Daily revenue & expenses data consolidation of the branches
- Coordination with the BRANCH TEAM
- Monitoring the WhatsApp group created for the CLIENTS.

**Qualifications and Skills**:
Bachelor’s degree

Proven experience in handling customers

Excellent communication skills, both verbal and written, with the ability to interact effectively with internal and external stakeholders.

Team player with a positive attitude and willingness to collaborate across departments.

Flexibility to adapt to changing priorities and work demands in a dynamic environment.

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