Tele-counsellor

6 days ago

Karol Bagh Delhi Delhi, India NEXT IAS PVT LTD Full time

**Role - Tele-Counsellor**

**Job Overview**

The Tele-Counsellor is responsible for handling incoming and outgoing calls, guiding students about courses, addressing queries, and converting leads into admissions. The role requires excellent communication skills, product knowledge, patience, and a student-centric approach.

**Key Responsibilities1. Student Counselling & Lead Management**
- Handle inbound and outbound calls to counsel students and parents regarding courses, batches, and admission process.
- Understand student requirements and guide them with appropriate course options.
- Maintain a high conversion ratio through effective follow-ups.

**2. Admission Support**
- Provide complete information about course features, fees, faculty, study material, demo classes, and center facilities.
- Assist students throughout the admission process, including registration, payment, and documentation.

**3. Record Keeping & CRM Management**
- Update student enquiries, call status, and follow-up details accurately in CRM/Excel.
- Maintain proper tracking of leads until closure.
- Prepare daily/weekly call and conversion reports.

**4. Communication & Etiquette**
- Maintain a polite, professional, and helpful tone throughout all interactions.
- Listen actively and address concerns patiently.
- Follow calling scripts, communication guidelines, and standard operating procedures (SOPs).

**5. Coordination**
- Coordinate with the Front Desk, Marketing, Accounts, and Academic teams regarding student queries.
- Inform students about class schedules, faculty sessions, counseling events, and webinars.
- Share feedback from students with the concerned team to improve processes.

**6. Targets & Performance**
- Meet daily call targets, follow-up targets.
- Maintain high levels of customer satisfaction and quality of service.

**Required Skills & Competencies**
- Excellent verbal communication (Hindi & English).
- Strong convincing and interpersonal skills.
- Ability to handle pressure and work towards targets.
- Basic computer skills (MS Office, CRM usage).
- Patience, empathy, and a student-first approach.

**Qualification & Experience**
- **Qualification**: Graduate in any discipline (Preferred: Education, Management, or Humanities).
- **Experience**: 1-4 years in tele-counselling, education counseling.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Work Location: In person

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