L2 System Administrator

**Why Kyndryl**

**Your Role and Responsibilities**
- Expert in troubleshooting issues/incidents related to Virtualization and Storage across VMWare, OpenStack and backup & archival
- Perform Incident management, Problem management and capacity management tasks.
- Maintain knowledge base for alert handling, and where possible integrate this directly into monitoring or ticketing tools/ assist in alerts fine tuning
- Maintain and contribute to Standard Operating Procedures for common operational tasks
- Storage Management Tasks such as monitoring, backup and archival, creation and modifications of LUNs, Snapshots, Data Replication, Reporting, and analysis
- Storage, Backup, DR, Availability Management
- Scripting and Automating tasks and processes
- Troubleshoot Backup devices including Commvault, networker devices and manage backup polices including full, incremental, differential, and various other backups
- Responsible for Service request management, Incident Management, Change
Management and problem resolution for all critical incidents
- Be the focal point while leading a Major incident up to & including interacting with Sr. IT Leadership as needed to help expedite incident resolution
- support and participate in the CAB and change control process
- Provide appropriate inputs to the Problem management process, RCA preparation
- Drive timely resolution of service requests, incidents and periodically communicate status.
- Assist in integrating processes into Service management tools (BMC ITSM)
- Identify and recommend improvements to existing processes
- Notify, escalate, and communicate to senior management on status of critical service requests, major incidents, and changes as necessary

**Required Technical and Professional Expertise**
- Experience in OS platforms (windows, Linux, centos, ubuntu etc.,)
- Experience in Cloud technologies (VMWARE suite) and open stack
- Hands on experience in ticketing and monitoring systems (Ex BMC suite
- ITSM, TSSA, REMEDY etc.,)
- Hand on experience in any one Data base technology (Oracle, Postgres, MySQL, Cassandra etc.,)
- Ability to prioritize and multitask
- Excellent communication and interpersonal skills

**Preferred Technical and Professional Experience**
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Systems Administrator

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No