Telecaller - Sales & Customer Engagement

2 weeks ago


New Garia Kolkata West Bengal, India Dreamland Escapes Private Limited Full time

**Job Overview**:
**Key Responsibilities**:

- Call inbound and outbound leads generated through marketing, website, and social media inquiries.
- Effectively communicate with potential customers to understand their travel needs.
- Convert inquiries into bookings for domestic and international holiday packages.
- Provide accurate information about destinations, services, pricing, and promotions.
- Follow up with leads regularly to increase conversion rates.
- Maintain lead databases and update CRM systems with interaction details.
- Assist the sales and operations team in coordination and documentation as needed.
- Meet or exceed weekly/monthly telecalling targets and conversion KPIs.
- Handle customer queries politely and professionally to maintain service quality.

**Industry**:Travel & Tourism

**Experience Required**: 3-5 years in telecalling, preferably in travel, hospitality, or related sales roles

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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