Customer Service Representative

2 weeks ago

Mulund Mumbai Maharashtra, India ACT2HIRE Full time

Should be capable of handling calls (inbound & outbound) for long duration, on voice or video
- **Should have genuine interest in addressing customers Queries, Requests and Complaints(QRC)and ensure to provide first time resolution**:

- Should be empathetic to customers QRC and have excellent probing and problem-solving skills to handle irate customers
- **Should be open to working in a rotational shift** Should dedicate for continuous learning of products, processes and market
- **Should be team player and willing to help new and fellow CSRs to come up the curve ** Discussion plan to achieve assigned input and output targets Should be able to work under pressure situation and achieve agreed targets
- **Should be a graduate preferably in BCOM/BMS/BMM/Graduate with Banking & Insurance or Accounting & Finance specialisation** Minimum 1year experience in BPO, preferably in customer support/ retention process in BFSI sector **Strong verbal/written communication skills along with active listening** Customer focus and adaptability to different personality types **Ability to multi-task, set priorities and manage time effectively** Working knowledge of Spreadsheets/excel/google sheets and similar digital ecosystems
- **Comfortable with rotational shift.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹22,000.00 per month

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO, in customer support/ retention process in BFSI: 1 year (required)
- B COM/ Banking & Insurance or Accounting & Finance special: 2 years (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8755207234

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