French- Customer Support Executive

2 days ago

Pune, India SIGMA HR SOLUTIONS Full time

JOB TITLE**:French **Expert-Customer Relationship Manager/ Executive

We are
looking to hire a Customer Care specialist for our E-commerce services for customers located in
USA, Canada, UK and Europe.
Roles & Responsibilities:

- Proactively asking for customer feedback or product reviews via E-mail and other techniques
and keeping a track of the same
marketplaces.
- Handle customer complaints.
- Will be responsible for responding to customer’s web reviews regarding online orders
- Respond to customer questions on products, features and technical specifications
- Addressing to customer concerns / complaints and convince the customer to withdraw the
negative review.
- Understanding the client's problems and giving the best solutions to them and if necessary
escalating the issue to management.
- Coordinate with management in Canada to on technical details of products, feedback,
guidance on responding.
- Compile reports on overall customer satisfaction.
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Excellent in French language expert
- written & verbal.
- Must have 2 to 6 years of proven experience in customer service role preferably in the same
field may apply.
- Any Graduate or Postgraduate may apply.
- Experience of working with CRM software like feedback whiz or like will be added
advantage.
- Must have experience of working in a highly competitive, time bound and deadlines driven
working environment.
- Must have the ability to flourish with mínimal guidance, be proactive, and handle many
projects/assignments at the same time.
- Patient & attentive listening & comprehension.
- Customer service orientation.

Work Location
- Viman nagar

**Salary**: ₹600,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- French customer support: 1 year (preferred)
- total work: 5 years (preferred)

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