Solution Architect I

Role Proficiency:
Provide technical and/or business consultative guidance for CRM/ERP implementations. Review design and optimization of enterprise-systems during both pre-sales and/or post-sales cycles

Outcomes:

- The Solutions Architect-I leads technical strategies and architectures for systems-wide solutions.
- Expectation from this role involve leading the technical development of large projects including development and documentation of architecture strategies and standards using industry-standard integrated architecture models.
- Implement solution architecture by building components and custom designs and maintaining technical integrity
- Identify analyze recommend and implement improvements in system architectures
- Perform technical feasibility and impact analysis and make recommendations for software architecture or software solution/product selection
- Perform design reviews
- Lead direct and participate in new technology adoption in ERP/CRM.
- Build strong internal or external customer relationships and manage expectations at all levels
- Must understand current operational frameworks and how solutions will be managed through and after the implementation
- Accountable with deal pursuit to ensure that proposed solutions offer a winning value proposition playing a key role in the preparation of proposals
- Lead the due diligence phase of a pursuit to validate and revise the solution as necessary
- Supervise software architects to develop system recommendation documents by researching evaluating analyzing and selecting technology and infrastructure products functionality and features
- Use expertise and skills in enterprise solutions technologies to develop/enhance the ERP/CRM Practice.
- Set goals in NorthStar and measure the progress timely and update accordingly.

Measures of Outcomes:

- Number of applicable technical/domain certifications completed
- Number of mandatory trainings (Industry/technology specific training UST mandatory trainings) completed
- Number of RFPs and estimations prepared in ERP/CRM Practice
- Number of practice members guided to expand their technical knowledge in specific area apart from their assigned work.
- Number of technical sessions conducted within Practice for the benefit of peers and team members.
- Contribution to technology capability development (e.g. Training Webinars Blogs)
- Customer feedback on overall technical quality (zero technology related escalations)
- Business Development (number of proposals contributed to as applicable)
- Number of Technology specific communities in which the role holder is active
- Number of design patterns / components reused / created
- Number of consulting assignments led/participated
- Number of white papers / document assets
- Breadth of technology knowledge (no. of technologies)
- Number of ideas conceptualized for ERP/CRM Practice.

Outputs Expected:
Solution Definition & Design:

- Ensure alignment of high-level architecture with the existing client need and business logic; review design prepared by architects.
- Ensure the appropriate teams are involved in the solution design. Ensure technical integration ability and requirements compliance of the solution especially in case of a multi group / multivendor program.
- Involve external partners / horizontals as appropriate.
- Provide guidance to solution architect around usage of patterns/anti patterns in the solution.
- Identify opportunities for efficiency improvements (e.g. automation) risk reduction in the transformation process.
- Understand the various work streams and technologies necessary to deliver on large programs.
- Resolve any issues based on industry expertise / partners leverage.
- Provide best in class technology and solution options to customers with detailed examples and case studies. Guide customers on process and technology improvements to achieve agility and quick results.

Asset Development and Governance:

- Provide thought leadership in conceptualizing the need and design of assets.
- Track implementation of assets.
- Lead asset effectiveness and programs.

Project Control and Review:

- Perform architecture design review.
- Identify opportunities for optimization of cost / time / asset utilization in complex projects and advise relevant teams accordingly where possible.
- Provide advice to teams facing complex technical issues in the course of project delivery.
- Define and measure project /program specific architectural and technology quality metrics.
- Review outputs to ensure NFRs are met

Knowledge Management & Capability Development:

- Provide inputs to teams for training etc.
- Identify the training needs and conduct internal sessions to meet the same.
- Update collateral on to the knowledge management repository.
- Gain and cultivate domain expertise to provide best and optimized solutions to customer.

Requirement gathering and Analysis:

- Understand and transform the requirements using ERP/CRM best solution approaches.

People Manag