Social Media
1 week ago
**Job Title**: Social Media & Grievance Handling Executive
**Company**: OpenFuture Technologies Pvt. Ltd.
**Location**: Amravati, Maharashtra
**Key Responsibilities**:
- Monitor and respond to:
- Misleading, harmful, or inappropriate content online
- Digital grievances raised by customers, employees, or the public
- **Tracing the source of spam, impersonation, and fraudulent content is mandatory**:
- Escalate traced information to senior management and internal security teams (HR, Legal, Cybersecurity)
- File takedown requests and report flagged content to platform support teams (e.g., Facebook, Instagram, YouTube)
- Maintain accurate records of daily incidents, actions taken, and follow-up status
- Support employees or stakeholders facing online harassment, impersonation, or threats
- Collaborate with legal/cybersecurity experts for serious or recurring incidents
**Key Skills**:
- In-depth knowledge of major social platforms: Facebook, Instagram, LinkedIn, Twitter/X, YouTube
- Familiarity with platform-specific reporting and takedown mechanisms
- **Strong investigative skills** and ability to **trace spam or fake accounts** using basic tools or coordinated support
- Proficient in **English, Hindi, and Marathi** (verbal and written)
- Basic understanding of cyber safety and online threat detection
- Experience with monitoring tools like **Google Alerts, Hootsuite, Mention**, etc. (preferred)
**Qualifications**:
- Bachelor’s degree in **Mass Communication, IT, Digital Marketing**, or related fields
- 1-3 years of relevant experience preferred; Freshers with strong online platform knowledge are welcome
- Must be **based in or willing to relocate to Amravati, Maharashtra**
**Preferred Certifications (not mandatory but highly desirable)**:
- **Cybersecurity Basics** (e.g., _Google Cybersecurity Certificate_, _Coursera Cybersecurity Foundations_)
- **Cyber Crime Investigation or Cyber Law Awareness** (e.g., _CDAC_, _NASSCOM_, _CyberSafe India_)
- **Digital Safety & Content Moderation** Certifications
- **Information Security Awareness** (e.g., _CERT-IN_, _DSCI_, or _NPTEL_ programs)
- Any certification in **Online Threat Management**, **Phishing Detection**, or **Social Media Risk Handling**
Pay: From ₹10,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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