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Branch in Charge

2 weeks ago

Calicut Kerala, India ZEAK US Full time

**Branch In-Charge**

**Location**: Calicut, Kerala
**Experience**: 2-4 years
**Qualification**: Any Degree
**Salary**: Competitive (Based on experience)

**Job Overview**:
**Key Responsibilities**:

- **Branch Operations Management**: Oversee daily operations of the branch, ensuring smooth functioning and adherence to company policies and procedures.
- **Team Management**: Supervise, train, and guide branch staff to ensure efficiency and high performance. Foster a positive and productive work environment.
- **Customer Service**: Ensure the highest level of customer satisfaction by addressing customer issues, providing solutions, and ensuring that services are delivered as per customer expectations.
- **Sales Target Achievement**: Work towards achieving sales targets, monitoring branch performance, and identifying growth opportunities. Develop strategies to drive business growth.
- **Financial Management**: Manage branch budgets, expenses, and resources effectively. Ensure that the branch operates within the allocated budget and achieve financial targets.
- **Staff Scheduling and Attendance**: Coordinate with HR for managing the staff schedule, ensuring sufficient staffing levels, and maintaining staff attendance records.
- **Compliance & Reporting**: Ensure compliance with all legal, regulatory, and internal guidelines. Prepare and submit reports on branch performance, sales, and customer service to higher management.
- **Inventory & Resource Management**: Ensure proper inventory management and maintenance of resources within the branch.
- **Problem Resolution**: Address any operational challenges and customer complaints efficiently to maintain service quality.
- **Marketing & Promotion**: Assist in planning and executing marketing and promotional activities to attract new customers and retain existing ones.
- **Branch Performance Monitoring**: Continuously monitor branch performance, analyze key metrics, and take corrective actions where necessary.

**Required Qualifications**:

- **Educational Qualifications**:

- Any **degree** (Bachelor’s or equivalent).
- **Experience**:

- **2-4 years** of experience in **branch management**, **operations**, or a similar role.
- **Skills**:

- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Good problem-solving and decision-making abilities.
- Strong organizational and time management skills.
- Proficiency in **MS Office** (Word, Excel, PowerPoint) and other relevant software.
- Understanding of financial management and budgeting.
- Customer-focused with the ability to handle escalated issues and resolve conflicts.

**Key Competencies**:

- **Leadership**: Ability to lead and manage a team effectively, providing guidance and support to staff.
- **Customer Focus**: Ability to ensure customer satisfaction through excellent service and problem-solving.
- **Sales-Oriented**: Focus on driving sales and achieving targets while maintaining service quality.
- **Financial Acumen**: Knowledge of managing budgets and resources effectively.
- **Organizational Skills**: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- **Problem-Solving**: Ability to identify operational problems and provide effective solutions.

**Salary and Benefits**:

- **Salary**: Competitive (commensurate with experience).
- **Incentives**: Performance-based incentives and bonuses.
- **Career Growth**: Opportunities for career progression within the company.
- **Other Benefits**: Health benefits, travel allowance, and other company perks.

**Experience**:

- total work: 2 years (preferred)

Work Location: In person