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Front Desk Receptionist

2 weeks ago

Edapally Kochi Kerala, India Hungry Mrinal Full time

**Department**: Front Office / Billing
- Should be willing to work with flexible shift hours, including weekends and holidays, as per restaurant schedule.
- Responsible for managing and processing customer bills.
- To ensure accurate billing of orders.
- To handle cash/card/UPI payments, and maintain daily financial records.
- Responsible for providing excellent customer service.
- To address billing-related customer queries politely and effectively.
- To answer phone calls and address guest inquiries and requests promptly and professionally.
- Building rapport with guests and resolving guest complaints effectively.
- Report any discrepancies or issues to the manager immediately.
- Maintain a clean and organized billing counter area.

Skills Required:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer service orientation.
- Proficiency in using hotel management software and other relevant technology.
- Problem-solving and conflict-resolution skills.
- Ability to work effectively in a fast-paced environment.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Paid time off

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Handling and computer operations: 2 years (preferred)

**Language**:

- English, Hindi and Malayalam (preferred)

Work Location: In person