Customer Support

1 day ago

Bengaluru Karnataka, India Snow Planners And Builders Full time

**We are hiring **

**Role**:Customer support associate
**Language**:Malayalam

**Location**: Marathahalli, Bangalore.

**Experience -** Fresher - 1 year

**Salary -**15k to 19k

**Shift -**Day shift and Rotational Weekoff

**Responsibilities**:

- **Handling Incoming Calls**: Answer a high volume of incoming calls promptly and professionally, ensuring a courteous and welcoming tone.
- **Real-Time Issue Resolution**: Listen actively to understand the customer’s concerns, identify the root cause of their issue, and provide immediate solutions or guidance.
- **Effective Communication**: Communicate clearly and empathetically, ensuring that customers feel heard and understood. Avoid jargon and use simple language to explain solutions.
- **Accurate Information Delivery**: Provide customers with accurate, up-to-date information on products, services, policies, or processes. Quickly retrieve necessary details using CRM or other support tools.
- **Problem Escalation**: Recognize when an issue requires escalation and promptly transfer the call to a senior team member or a specialized department while keeping the customer informed.
- **Efficient Call Logging**: Document each call’s details, including the nature of the inquiry, actions taken, and any follow-up needed, in the CRM system for seamless tracking and future reference.
- **Follow-Up and Callbacks**: If the issue requires additional time or follow-up, inform the customer and provide a realistic timeframe. Schedule callbacks as necessary to ensure complete resolution.
- **Adhering to Call Scripts and Protocols**: Use predefined call scripts where required, especially for compliance, while maintaining a natural and conversational flow.
- **Maintaining Call Quality Standards**: Adhere to company standards for call handling, such as average handling time (AHT), first-call resolution (FCR), and customer satisfaction (CSAT) scores.
- **Customer Education**: Proactively educate customers on self-service options or additional features that may help them in the future, reducing repeat calls for common inquiries.
- **Multitasking and Queue Management**: Manage the call queue effectively, ensuring mínimal wait times for customers and staying focused on calls even during peak times.
- **Upselling or Cross-Selling (if applicable)**: Identify opportunities for upselling or cross-selling products or services that may benefit the customer, if it aligns with the company's policy for inbound support.

Pay: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Language**:

- Malayalam (required)

Work Location: In person

**Speak with the employer**
+91 6380723976

  • ▷ [Immediate Start] Customer Support Role - Ecommerce (0-2 Yrs) Bangalore (after-sales/customer Service)

    6 days ago

    Bangalore, Karnataka, India Customer Support Executive Full time

    - Flipkart Customer Support Role- Qualifications Any Graduate Fluent English Hindi- Experience Freshers Experienced- Salary 14 700 - 20 500 month Quarterly Bonus- Rotational 9 - hour shifts 6 days week - Interview Rounds HR Ops Trainer - Location Kudlugate- Flipkart Semi - Voice Process Jobs- Qualifications Any Graduate Fluent English ...

  • Customer Support

    5 days ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Company Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...

  • Customer Service Executive

    2 weeks ago

    Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full time

    CSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...

  • Customer Support Executive

    2 weeks ago

    Bengaluru, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive|| International Chat Process

    6 days ago

    Bengaluru, India 247 Customer Private Limited Full time

    Job Description Position: International Non voice Customer Support Mode: Work from Office Shift: Rotational Night Shift (2 rotational week offs) Salary: starting 2.7 LPA to 3.8LPA Roles and Responsibilities - Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns. - - Handle multiple...

  • Customer Support Executive|| International Chat Process

    2 weeks ago

    Bengaluru, Karnataka, India 247 Customer Private Limited Full time

    Job DescriptionPosition: International Non voice Customer SupportMode: Work from OfficeShift: Rotational Night Shift (2 rotational week offs)Salary: starting 2.7 LPA to 3.8LPARoles and Responsibilities- Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.- - Handle multiple chats...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India Child Support Foundation Full time

    Aditya Birla MH(Mission Happiness) Customer Support - Voice Process(outbound calls) Qualification : Any Graduate Experience: Fresher or above 6months experience Versant - above 5 6 Days working - Sunday fixed off Shift - 9am to 6pm Work from Office **Salary**: CTC: 25,000/- per month for fresher Take home: 20,200/- per month per Fresher CTC : Upto...

  • Customer Support

    1 day ago

    Bengaluru, Karnataka, India Five S Digital Full time

    A customer support executive, also known as a customer service executive, is responsible for managing customer interactions, resolving issues, and ensuring customer satisfaction: - **Customer relations**Build and maintain positive relationships with customers. Establish a positive image of the company by helping customers. **Job Types**: Full-time,...

  • Customer Support

    1 day ago

    Bengaluru, Karnataka, India unleashtek Full time

    Hi , Greetings of the Day! We have Immediate Openings for customer support for USA process Marketing support specialists perform tasks that are related to marketing and promoting products.. They are responsible for collaborating with other marketing professionals and sales staff and may be involved in shaping the brand message for the company or for specific...

  • Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Infiniserve IT Solution Pvt Ltd Full time

    Job Role: Voice Process - Customer Support Openings: 500+ (Bulk Hiring) Location: Bangalore (Only) Job Details: Interview Mode: Direct Walk-in Qualification: PUC / Any Degree Languages Required: Fluent English + Tamil OR English + Malayalam **Salary**: Up to ₹15,000 Age Limit: 18 to 25 years Shift: Day Shift | 6 Days Working Pay: ₹11,500.00 -...