Managed Services

1 day ago


Noida Uttar Pradesh, India DesignNex Technologies Full time

**Position Summary**:
**Duties & Responsibilities**:

- Application & Platform Performance Monitoring
- Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
- Recreate and verify complex performance and environmental issues with full access to the production environment
- To identify, troubleshoot and solve incidents within SLA timelines
- Log Analysis of the issues reported
- Update tickets recent status and progress on ticketing tool
- Triaging of Mobile App issues on both Play Store & App Store
- Web App issues
- Platform (AWS) issues
- Proposing solution to recurring incidents
- Proposing some new enhancements in existing solution
- Service Mgmt. Reporting
- Status Tracking & Reporting
- Continuous Service Improvement
- Process Management & Improvement
- Incident Management
- Problem Management
- Change Management
- Risk Management
- Knowledge Management

*

**Qualifications and Experience**:

- Bachelor’s degree in electrical engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.
- 1+ years of experience in the Smart/Connected Products & IoT workflow.

**Hands on experience in**
- Mobile OR Web App issues troubleshooting
- AWS platform or certified in AWS (Solution Architect/SysOps)
- Server-less/headless architecture
- Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
- Linux
- NoSQL Database (Dynamo DB preferred)
- Trouble ticketing tools (Jira Software & Jira Service Desk preferred)
- Good hands-on experience in scripting languages:

- Python / Python Boto OR
- Golang/Node-js.

**Preferred**

Hands on experience on New Relic and AWS Cloudwatch tools

Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage

ITIL certification

Experience in AWS Cloud IoT Core platform

L3 Support experience in addition to L2

**Skills and Abilities Required**:

- Willingness to work in a 24X7 shifts environment
- Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products
- Excellent troubleshooting & analytical skills
- Highly customer-focused and always eager to find a way to enhance customer experience
- Able to pinpoint business needs and deliver innovative solutions
- Can-do positive attitude, always looking to accelerate development.
- Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.
- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
- Excellent verbal & written communication skills

**Job Types**: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,500,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 8527499535



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