Client Trainer

As our Client Training and Onboarding Specialist, your primary responsibility is to ensure a smooth and effective onboarding experience for our new and existing clients and facilitate training programs to enhance their understanding of our products. You will play a crucial role in creating a positive and lasting relationship between the company and its clients.

You will implement and manage our remote training programs to ensure customers have a seamless and positive experience with our products and services. Your role involves collaborating with various teams to understand customer needs, delivering effective training sessions, and continuously improving the on-boarding process.

We are looking for a customer focused and proactive training professional, who will display strong communication, interpersonal and organisational skills. You must enjoy working in an innovative and fast-paced way reflective of a scaling high-growth health-tech company.

**Key Responsibilities include (but not limited to)**:

- Acquire a thorough understanding of our products and training programs, and our client base.
- Closely work with the Training team (based in UK) and ensure seamless operations and processes.
- Ensure comprehensive, effective and engaging delivery of virtual / remote training sessions in a professional manner.
- Assist our Training team in formulating and designing training plans and programs, where necessary.
- Adapt training delivery methods to accommodate different learning styles.
- Manage multiple customer training and onboarding projects simultaneously.
- Develop a solid understanding and oversee the running of our e-learning platform, ensuring it is consistently updated with the latest software features and training modules and content.
- Design and implement Training assessments for clients to complete; analyse the results and share the feedback to the Training team.
- Interpret client feedback and implement improvements to training programs.
- Collaborate with the internal stakeholders to customise any training content based on the clients’ needs and requirements.
- Provide guidance and technical support to clients as they integrate with our products and training sessions.
- Coordinate with technical support teams to address client issues and provide additional technical training when necessary.
- Maintain accurate records of training activities, attendance, and assessment results.
- Generate reports on training effectiveness, participant performance, and other relevant metrics.
- Address any training or assessment related queries and concerns from clients.
- Contribute to the formulation of best practices for remote training and e-learning
- Own and manage the client onboarding procedures and tasks on Microsoft Planner and ensuring timely completion and follow ups where necessary.
- Ensure that training programs align with company policies, industry regulations, and operational standards.

**Requirements**:

- Ideally a Bachelor’s degree in a related field.
- Excellent verbal and written English communication skills is extremely crucial.
- Demonstrable training or teaching experience preferably virtual training
- In depth understanding of operations processes, workflows, and best practices.
- Ability to design or develop training materials and content / programs.
- Strong interpersonal skills and ability to collaborate with cross functional teams.
- Good presentation and organisational skills.
- Provide a meticulous approach to delivery and a keen eye for detail
- Customer centric approach and good problem-solving skills.
- Proactive and analytical mindset with the ability to interpret data to drive decision-making.

**Desirable**:

- Previous experience with software based products
- Experience of working with international clients (preferable UK based)
- Keen interest in Health Tech industry

**What you'll find in our Team**
- Real impact on the company growth and implemented solutions.
- People-first culture that supports innovation and encourages people to move forward.
- A great learning environment dedicated to fostering both organisational and personal growth, and help you shape a rewarding and fulfilling career path.
- Friendly work environment
- Social events and team building activities.

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹800,000.00 per year

Schedule:

- UK shift

**Experience**:

- Client Trainer: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person